Terms & Conditions

General 

Please read the following conditions carefully as they form the basis of your contract with Devil’s Dyke Camp Site. By making a booking by phone or e-mail with the Devil’s Dyke Camp Site office or online at www.devilsdykecampsite.com, it is understood by Devil’s Dyke Camp Site that you have read and accepted these booking conditions and other important information outlined in this website. On this page the words “you” and “your” refer to you (the booking person) and any members of your party.

 

The words “Devil’s Dyke Camp Site”, “we”, “our” and “us” refer to Devil’s Dyke Camp Site. The contract will be governed by UK law. These booking conditions only apply to customers who have booked online at www.devilsdykecampsite.com or via telephone 07806 818005.

 

Website information 

Devil’s Dyke Camp Site have done their utmost to ensure that the contents of this website are correct as of June 28th 2021. Campsites and suppliers may change their facilities or accommodation information at any time and Devil’s Dyke Camp Site will endeavour to up-date this website as soon as notification of such changes are received.

 

We do not accept liability for any changes, errors or omissions. Obvious errors and mistakes on our website are not binding and we reserve the right to amend these.

 

Booking your holiday and payments 

Whether you book online, by phone or by e-mail, you will receive an e-mail confirmation for your booking. Payments must be in £ (Sterling) and can be made by credit card at time of booking.

 

Bookings must be paid in full at the time of booking. If the total balance is not received, Devil’s Dyke Camp Site reserves the right to cancel the holiday and any charges incurred will be payable by you. Please note that if the accommodation requested is available this will immediately become a confirmed booking.

 

Cancellation 

If you wish to cancel your booking for any reason you must notify Devil’s Dyke Camp Site as soon as possible. On the date that the cancellation is received the cancellation charges below apply, expressed as a percentage of the total holiday cost. All days stated represent the number of days between your arrival day at the campsite and the date that the cancellation was notified to Devil’s Dyke Camp Site. 

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A. 42 days or more (excluding arrival date at campsite): 30%
B. Day 42 (including arrival date) to day 28 (excluding arrival date): 60%
C. Day 28 (including arrival date) to day 1 (excluding arrival date): 90%
D. Cancellation on the day of departure or later: 100%

 

Cancellations must be confirmed in writing. In case of cancellation, it is not possible to transfer any money already paid, to the following calendar year. 

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WE STRONGLY RECOMMEND THAT YOU TAKE OUT TRAVEL INSURANCE AS MOST POLICIES COVER YOU FOR MANY OF THE INSTANCES WHERE CANCELLATION IS NECESSARY.

 

All persons travelling should have appropriate travel insurance. 

 

Your party 

The party leader (who must be at least 18 at the time of booking) takes full responsibility for the other party members and for any payments outstanding on the holiday booking. You must ensure that the maximum number of guests allowed in the accommodation is adhered to. Should you exceed the maximum number of people allowed, you may be refused entry to the accommodation and/or campsite. A small-tent (max. size 2.00 x 2.00 mtr) cannot be used to maximize or exceed the number of people allowed in the accommodation. 

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Persons under the age of 18 travelling without their parents or legal guardians must have a written consent to travel signed by their parents or legal guardians. 

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If a member of your party has an infectious or contagious disease you may be asked to leave the campsite. In these circumstances no refund will be made. You must pay particular attention to the general behaviour and safety of any minors in your party and in particular where there is obvious danger e.g. open water, roads, campsite entertainments and licensed bars, where parental supervision is required. 

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We are not responsible for any loss of enjoyment or disruption to your holiday due to any information that you fail to disclose to us at the time of booking. We reserve the right to refuse any booking or amendment to a booking for any reason. Some facilities at our campsite and/or accommodation may not be suitable for customers with restricted mobility. 

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If you are in any doubt, please discuss this at the time of booking. Pets are allowed on the site, however it will be your responsibility to clean up any fouling caused by pets. Pets must be notified to Devil’s Dyke Camp Site at the time of

booking.

 

Changes made by you 

After confirmation, if any details of the booking require amending, please contact us as soon as possible. We will endeavour to accommodate the request but cannot guarantee we will be able to make the amendment. Our amendment fee is £10 on all changes notified to us. You will also be charged for any amendment fees and/or increased costs levied by third parties on services booked on your behalf. 

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If you make any changes to your booking which result in a price reduction, the cancellation fees stated above will apply to the amount of this price reduction, at the moment of notification of the change. If we cannot make your requested change and you do not wish to continue with your holiday then your booking will be deemed as cancelled with effect from the date that the change was requested and the normal cancellation charge will apply. We reserve the right to refuse any changes to your booking. 

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Subject to availability, your holiday dates can be extended during your stay at the campsite. Extra nights should be requested and paid to the representatives on the campsite. Discounted rates or any other ongoing discounts at the time, cannot be used in conjunction with these extra nights. If you arrive late or leave early from your holiday no refund of money paid will be made.

 

Data protection 

In order to provide you with our services it is necessary to collect certain information about you and your party. These details can include the names and dates of birth of party members, a telephone number, a postal and e-mail address, your vehicle details, your debit or credit card details, special health issues and any other information necessary for the successful completion of your holiday booking. 

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Strict measures are in place to protect your personal data and we do not share this data with external marketing agencies. We may use your personal data for our own marketing purposes unless you tell us otherwise. We may also have a legal responsibility to pass on your personal data to credit checking agencies and government bodies. Under the provision of the 1998 Data Protection Act you have the right to receive a copy of the information held about you by Devil’s Dyke Camp Site. You have the right to change that information. We may charge an administration fee for such services. Please inform us in writing if you wish to remove your details from our database.

 

How we use your contact information provided on the booking

We use and store the personal data you have provided at booking, to be able to process your booking from entry of your booking request to after your holiday, and by that comply with our legal obligations. We only use your mail address for marketing purposes if you allow us, by accepting the Newsletter box at booking. We collect your phone number and may share this data with third party, our partner on the campsite, to use this only for arrival procedure if you are late or in case of urgencies on site, where the crew will need to get in contact with you. Other personal data will not be shared with third parties, unless we ask again for purpose.

 

Travel documents 

It is your responsibility to be in possession of all the necessary documentation (also for the children) needed for the destination of your choice. Devil’s Dyke Camp Site will accept no liability for cases resulting from you and/or your party not having the correct travel documents. There are no visa restrictions for UK citizens to visit any of the locations featured on this website. 

 

Your accommodation 

When you make your booking, you agree to accept the accommodation allocated to you by the campsite representative, irrespective of any special requests that you made at the time of booking. If you are not happy with the condition or cleanliness of the accommodation you should report this immediately. It is your responsibility to look after the accommodation and equipment during your holiday.

 

You will be liable for any loss and/or damage to the accommodation and/or equipment, regardless if it was due to lack of due care and attention, or a third party. 

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There may be subtle differences in the appearance and layout of the accommodations. Pitches for tents and mobile homes may vary in size and shape. In some instances, it is not possible to use the tent awning. If damage and/or loss is detected you should report this to your campsite representative as soon as possible. 

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This will ensure the issue and any associated problems can be resolved on site. The holidays in this programme are based on a single family with one car. 

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Any variation in this may cause problems at some campsites and this will be at your own risk and cost. It is not always possible to park near to your accommodation and you may have to park in the campsite car park entrance. 

 

Special requests and guarantee next to each other 

If you are travelling together with one or more families, we appreciate that you would like to be next to each other, or you might prefer a shady pitch. You should give us your special request at the time of booking. We will do our utmost to accommodate your request but unfortunately, we cannot guarantee it. 

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Booking early or being a returning Devil’s Dyke Camp Site customer does not offer a guarantee or improve your chance of securing your special request. If your special request is not be possible, you will not be informed of this in advance. There is no charge for such special requests. 

 

 

Campsite 

We accept no responsibility for any loss, theft, damage or injury incurred during your stay. Devil’s Dyke Camp Site guests must respect the Campsite rules and regulations. 

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If the rules and regulations (displayed at the site) are ignored, Devil’s Dyke Camp Site reserve the right to deny further access to the campsite. In these circumstances Devil’s Dyke Camp Site will give no refunds. 

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Devil’s Dyke Camp Site ask for night time silence between 23:00-07:00. During both of this period there is no vehicle access into or out of the campsite. Devil’s Dyke Camp Site accepts no liability for any damage, injury, loss of enjoyment or expense caused to you by such arrangements. 

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Outside of the High Season period (July and August), the campsite management reserve the right to withdraw or restrict campsite facilities and this may be reflected in the lower price of holidays during the Low Season. Please check at the time of booking if there is an activity which is key to your holiday. Stated opening and closing dates/times of campsite facilities are subject to change. You must keep your tent/camper van and all belongings within the confines of your pitch. Devil’s Dyke Camp Site do not supply tents.

 

Liability 

Every effort has been made to ensure that the information displayed on this website was correct at the time of publication on 28th June 2021. We do not accept any liability for any errors, omissions or changes made during the holiday season. Nor do we accept liability for any events beyond our control, such as adverse weather, noise pollution, building activities on site, vermin, work on or to the campsite facilities.

 

We do not accept any liability where any damage, loss of enjoyment or expense caused to you is from circumstances of 'force majeure', your actions or any third party not under the control of Devil’s Dyke Camp Site. We do not accept liability for any event beyond the control of Devil’s Dyke Camp Site such as war, riots, strikes, adverse weather and other Acts of God or similar events.

 

The pictures and illustrations have been published in good faith in order to give an overall impression of the destination and/or the accommodation. All rights are reserved. For those situations not covered by the Terms and Conditions, decisions will be at the discretion of the Management.

 

 

Prices and discounts 

We reserve the right to increase or decrease the price of holidays at any time. Last-minute discounts are not valid on bookings that were made prior to the publication of the discounts. Discounts cannot be combined with other discounts and are not applicable.

 

Covid (for arrivals in 2021) 

• In case of any Covid related restrictions, where the campsite is closed, and we cannot deliver the accommodation booked, you will be informed as soon as we know about it, and offered a rebook, voucher or refund.

  • In case of Covid related travel restrictions, where you are restricted to travel (like a negative travel advice inbound/outbound, code orange, local lock down etc.), but we can deliver the holiday, your options are:                             

• You can request rebooking as of 10 days before arrival – change fee might be applied (free change is not guaranteed)

• Rebooking is only possible to another stay in 2021, if you have equal travel alternatives without Covid related travel restrictions.

• Rebooking to another stay in 2022 is only possible, if you do not have clear (equal) travel alternatives without Covid related travel restrictions.

• If the new stay is more expensive you pay the difference.

• You can always request a cancellation of your booking based on normal cancellation terms under 'Cancellation'.

 

Complaints 

In the unlikely event that you think you have a valid complaint, please notify the campsite representative or campsite staff. It is our policy to try and resolve any issues on the campsite so that you can enjoy your holiday. If the issue is not resolved immediately, please contact the Devil’s Dyke Camp Site office, and we will try and resolve the problem. If you are not satisfied with the outcome, you must register your complaint in writing within 2 months after your return. Complaints received after this time will not be considered. Any complaints that do not follow the above procedures will not be considered. 

 

And finally 

Please bear in mind that however comfortable the accommodation is or however wonderful the facilities are; this is still a campsite holiday. To those who have never been to a campsite it is worth noting that most of the campsites are fully booked in July and August. Should your priority be privacy, peace and quiet when on holiday, we’d recommend that you avoid these months. Furthermore if you are travelling from outside the UK you should expect different people, ways of life, culture and values and this should be taken into account when booking your holiday.